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Fluege handy self-service passengers
Shorter waiting times at the airport
Check-in via mobile phone is becoming increasingly popular
Long queues at the check-in each passenger a horror. But the waiting times are shorter. As the flight portal reported in a new window öffnenwww.fluege.de, The trend makes self-service when checking in a positive impact.
Only the registered Lufthansa 2009 over one million passengers, the mobile check-in used by mobile phone. This method is becoming increasingly popular, as a survey of 200 Passengers have been found. Almost 45 Percent think it likely then, that they check in future mobile phones.
The IT provider SITA, the aviation led the study already for the fourth time in a row. The focus was on the passenger satisfaction of 100 different airlines. Was asked at six major international airports in different continents. These included the French Paris-Charles de Gaulle Airport, the Moscow airport Domodedovo in Russia and Sao Paulo Guarulhos in South America.
The passengers agree, that delays them, rude ground staff and long waiting times prepare the biggest concerns in a flight. The last point, however, is increasingly being eliminated by the electronic self-service check-in process. In addition to the mobile part of it on the one hand the Internet, on the other hand easy-to-use machine at the airport. Overall, the use of these options in the past year increased by 20 Percent compared to the previous year. The trend towards mechanization can also be read on the booking behavior of passengers. Knapp 64 Percent of respondents booked their flight online (www.fluege.de/Katalog/Flug-online/Glossar-2476).
More information:
in a new window open http://news.fluege.de/allgemein/flugwelt-der-trend-zum-self-service-geht-weiter/9471.html
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